Personal information collection
We endeavour to collect and use your personal information only with your knowledge and consent. We typically collect personal information when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, and other information collected on registration or through surveys.
How your information is processed ("Purposes")
If you choose to provide us with personal information, your personal information will be processed for the following purposes:
- processing any of your requests for information; and
- in support of the intended purposes stated at the time at which it was collected, and where applicable, subject to any preferences indicated by you.
To whom will your information be disclosed ("Recipients")?
Your information may, for the Purposes, be disclosed for processing to:
- Other Fulcrum companies and our and their employees
- Third party service providers who use your personal information to provide services to us ("Service Providers")
- Auditors or contractors or other advisers auditing any of our business processes, ("Third Parties")
- In any jurisdiction where Fulcrum operates.
- Any processing performed by Fulcrum, Service Providers or Third Parties will be governed by a data processing agreement in the form required, by law preserving any and all of your statutory data protection rights.
- Your Rights In Relation To Your Information
You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed.
Please write to:
2 Europa View
Sheffield Business Park
Telephone: 03330 146 466
Facsimile: 03330 146 477
Please quote your name and address. We would be grateful if you could also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).
We will require proof of your identity before providing you with details of any personal information we may hold about you. We will charge £10 to cover the administration costs involved in providing you with a copy of your information.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Intranet. Fulcrum cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We believe we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All our employees and data processors that have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of our visitors' information.
We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
The FirstGas website (www.firstgasconnections.co.uk) places cookies, which are small data files, on your computer or handheld device.
By using and browsing the Fulcrum website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using our site.
Use of your personal information submitted to other websites
We cannot be responsible for the privacy policies and practices of other Websites even if you accessed the third party Website using links from our Website or you linked to our Website from a third party Website.
We recommend that you check the policy of each Website you visit and contact the owner or operator of such Website if you have any concerns or questions.
2 Europa View
Sheffield Business Park
Telephone: 0845 641 3010
Facsimile: 0845 641 1808