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Straightforward Connections

You want it on time and on budget and without any hassle... who wouldn’t? Rely on us and that’s exactly what you'll get.

Straightforward People

We're here to help you and make things easy. Trust us to deliver what we promise, when we promise it - we won't let you down.

Your questions answered

If you can’t find what you're looking for, please call us on 03330 146 355 we’re always happy to help.

Your FirstGas advisor will agree a quote date with you depending on your needs and what type of service we are quoting for. However, you can rely on us to get a quote back to you quickly.

To keep things straightforward we will require payment at the time you place an order with us.

Yes, no problem, we design and install standard domestic, commercial or industrial gas meters. We can also upgrade, replace, relocate or remove existing meters.

The size of the meter depends upon the loading requirements of all appliances using gas. This should be given in kWh or scmh. A Gas Safe registered engineer will be able to assist you with obtaining this information or we’re happy to help you with any questions – call us on 03330 146 355.

The meter box / kiosk (housing) can be positioned in a number of locations and your gas designer will discuss the specific options available to you. For safety reasons, the position has to be considered very carefully.

This depends on the type of work we're doing for you. We will create a new Meter Point Reference Number (MPRN) whenever we install a new service that connects to a main. We will send your MPRN to you after you place your order.

It’s your choice. However we have relationships with a number of suppliers and can nominate one on your behalf.

Once you place your order, we will begin our planning process for the work you have asked us to carry out - we will do our absolute best to accommodate specific dates to meet your needs.

Certain jobs can take longer than you think. For example, if we are connecting in a public area we will require permission from the local highways authority to excavate in the highway and these can take anything from 15 days to 90 days to gain agreement. But, you can rely on us to do everything we can to speed things up and cut through the red tape.

A plan date will be agreed with you and confirmed both verbally and in writing, providing you with sufficient time to complete any preparation prior to our works. We'll also call you before works commence to ensure that you're still ready for us.